Customer Success Specialist
2.
8 Denver, PA Denver, PA Full-time Full-time Estimated:
$42.
7K - $54.
1K a year Estimated:
$42.
7K - $54.
1K a year 10 days ago 10 days ago 10 days ago Direct Wire & Cable is currently seeking an Customer Sucess Specialist to join our team! As a part of our growing, strategic, and innovative team, you will be responsible for sourcing new opportunities through inbound calls, outside sales representative partnership and qualified leads while turning those opportunities into long-term relationships for Direct Wire.
Competitive pay plus bonus!
Responsibilities:
Make outbound calls and follow-up calls to pre-qualified customers.
Develop and maintain a portfolio of accounts and identify sales opportunities to drive revenue and achieve assigned sales goals.
Qualify and nurture sales leads and opportunities.
Cross sell and upsell the entire Direct Wire product portfolio.
Handle all administrative tasks necessary to support the growth and performance of the accounts.
Actively support and interact with other members of the sales team to guarantee effective support of the sales process.
Respond to customer inquiries and redirect to appropriate departments for further resolution.
Thoroughly document account information and activities.
Use Salesforce to maintain a database of customer information and sales opportunities.
Track sales progress on a monthly and quarterly basis and report progress against established metrics.
Provide assistance with quotes and processing orders.
Requirements:
High School Diploma and college degree, technical training or other post High School training strongly preferred.
Prior Inside Sales or Customer Service experience strongly preferred.
Understanding of the inside sales process while providing exceptional customer care required.
Strong organization and time management skills.
Strong computer skills including Microsoft Office products and understanding of ERP and Salesforce preferred.
Ability to communicate (both written and verbal) with customers and co-workers.
Ability to work independently, multi-task and a self-starter.
Enjoy being part of a team and working in a cooperative environment.
Embrace Direct Wire's core values.
As a valued member of our team, you will enjoy a comprehensive benefits package that includes medical, dental and vision insurance from day one, as well as disability and life insurance.
You will also benefit from our 401K plan with matching contributions, flexible paid time off, paid holidays and floating holidays, and an annual work boot allowance for manufacturing roles.
Plus, you will have the opportunity to participate in our wellness program that encourages healthy living and rewards you for your efforts.
Our worksites are smoke-free.
We are proud of our values and vision, and we work hard every day to live up to them.
We also care deeply about our employees, and provide them with a safe, rewarding, and fun work environment.
We believe that happy employees make happy customers and invite you to apply to join our great team! Direct Wire's core values are the foundation of our company and shape its past, present, and future.
These guiding principles and beliefs are essential to our success and define who we are, how we act, and what is important to us.
Be a Great Person:
Practice the highest integrity, care for and respect all, and always do the right thing.
Serve Your Customers Well:
Do whatever it takes for customer success, be driven for mutual success, and be willing to sacrifice for the greater good.
Do Great Work:
Seek continuous improvement, take the initiative and be proactive with solutions, be eager to share your ideas, and practice fanatical attention to detail.
Be a Great Teammate:
Be positive, enthusiastic, and energetic, be fun to work with and for, be a good listener, and be eager to serve others well.
Job Type:
Full-time Schedule:
Day shift Monday to Friday Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
8 Denver, PA Denver, PA Full-time Full-time Estimated:
$42.
7K - $54.
1K a year Estimated:
$42.
7K - $54.
1K a year 10 days ago 10 days ago 10 days ago Direct Wire & Cable is currently seeking an Customer Sucess Specialist to join our team! As a part of our growing, strategic, and innovative team, you will be responsible for sourcing new opportunities through inbound calls, outside sales representative partnership and qualified leads while turning those opportunities into long-term relationships for Direct Wire.
Competitive pay plus bonus!
Responsibilities:
Make outbound calls and follow-up calls to pre-qualified customers.
Develop and maintain a portfolio of accounts and identify sales opportunities to drive revenue and achieve assigned sales goals.
Qualify and nurture sales leads and opportunities.
Cross sell and upsell the entire Direct Wire product portfolio.
Handle all administrative tasks necessary to support the growth and performance of the accounts.
Actively support and interact with other members of the sales team to guarantee effective support of the sales process.
Respond to customer inquiries and redirect to appropriate departments for further resolution.
Thoroughly document account information and activities.
Use Salesforce to maintain a database of customer information and sales opportunities.
Track sales progress on a monthly and quarterly basis and report progress against established metrics.
Provide assistance with quotes and processing orders.
Requirements:
High School Diploma and college degree, technical training or other post High School training strongly preferred.
Prior Inside Sales or Customer Service experience strongly preferred.
Understanding of the inside sales process while providing exceptional customer care required.
Strong organization and time management skills.
Strong computer skills including Microsoft Office products and understanding of ERP and Salesforce preferred.
Ability to communicate (both written and verbal) with customers and co-workers.
Ability to work independently, multi-task and a self-starter.
Enjoy being part of a team and working in a cooperative environment.
Embrace Direct Wire's core values.
As a valued member of our team, you will enjoy a comprehensive benefits package that includes medical, dental and vision insurance from day one, as well as disability and life insurance.
You will also benefit from our 401K plan with matching contributions, flexible paid time off, paid holidays and floating holidays, and an annual work boot allowance for manufacturing roles.
Plus, you will have the opportunity to participate in our wellness program that encourages healthy living and rewards you for your efforts.
Our worksites are smoke-free.
We are proud of our values and vision, and we work hard every day to live up to them.
We also care deeply about our employees, and provide them with a safe, rewarding, and fun work environment.
We believe that happy employees make happy customers and invite you to apply to join our great team! Direct Wire's core values are the foundation of our company and shape its past, present, and future.
These guiding principles and beliefs are essential to our success and define who we are, how we act, and what is important to us.
Be a Great Person:
Practice the highest integrity, care for and respect all, and always do the right thing.
Serve Your Customers Well:
Do whatever it takes for customer success, be driven for mutual success, and be willing to sacrifice for the greater good.
Do Great Work:
Seek continuous improvement, take the initiative and be proactive with solutions, be eager to share your ideas, and practice fanatical attention to detail.
Be a Great Teammate:
Be positive, enthusiastic, and energetic, be fun to work with and for, be a good listener, and be eager to serve others well.
Job Type:
Full-time Schedule:
Day shift Monday to Friday Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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